Responsible Gaming at x99bd
We want every player in Bangladesh to enjoy gaming as a fun and safe activity. x99bd provides tools, guidance and support to help you stay in control at all times.
Our Commitment to Responsible Gaming
At x99bd, we believe that gaming should always be a source of entertainment — never a source of financial stress or personal harm. We are committed to building a safe, transparent, and player-first environment for everyone across Bangladesh, from Dhaka and Chittagong to Sylhet and Cox's Bazar.
Responsible gaming is not just a policy at x99bd — it is a core value. Our platform gives every registered player access to a range of practical tools designed to support healthy gambling habits. Whether you want to set a daily deposit limit, request a cooling-off period, or permanently exclude yourself from our platform, the choice is always in your hands.
We also encourage all players to be aware of the risks associated with gambling. Gaming should be funded only with money you can afford to lose, and should never be used as a way to recover financial losses. If you or someone you know may be experiencing difficulties related to gambling, please reach out to our support team immediately — we are here to help.
Player Protection Tools
Deposit Limits
Set daily, weekly, or monthly caps on how much you deposit to stay within your budget.
Time-Out Feature
Take a short break from gaming for 24 hours, 7 days, or 30 days with our flexible time-out option.
Self-Exclusion
Voluntarily block access to your account for an extended period if you feel gaming is becoming a problem.
Age Verification
We verify all players are 21 or older. Strict checks protect minors from accessing the platform.
Reality Check
Receive periodic pop-up reminders showing how long you have been playing and how much you have spent.
Support Access
Our dedicated support team is available around the clock to assist with any responsible gaming concerns.
Understanding Deposit Limits and Spending Controls
x99bd provides a structured set of spending controls that put you firmly in the driver's seat. These settings can be adjusted at any time from your account dashboard. Reductions take effect immediately, while increases are subject to a 24-hour cooling-off period to protect against impulsive decisions.
- Daily Deposit Limit — cap how much you add to your account per day (e.g., ৳500 to ৳5,000).
- Weekly Deposit Limit — set a broader spending boundary that resets every seven days.
- Monthly Deposit Limit — ideal for long-term bankroll management across a calendar month.
- Loss Notifications — optional alerts when you approach or reach a self-defined loss threshold.
- Session Time Reminders — get notified after a set duration of gameplay so you never lose track of time.
These controls are free to use and available to all registered x99bd members. We strongly recommend every player in Bangladesh to configure at least one spending limit when they first register their account. Responsible gaming starts with a single, conscious decision.
Self-Exclusion and Account Suspension
If you feel that your gambling activity is no longer within your control, x99bd supports voluntary self-exclusion. This tool allows you to completely block access to your account for a defined period, or indefinitely, while we assist you in regaining balance.
During a self-exclusion period, your account will be locked and you will not be able to place bets, make deposits, or claim bonuses. Any remaining balance will be securely held and returned to you upon reinstatement, subject to our standard verification process.
To request a self-exclusion, please contact our support team directly via email. Our team will process your request within one business day and confirm the exclusion period in writing. You can choose a time-out of 1 month, 3 months, 6 months, 1 year, or a permanent exclusion.
We take self-exclusion requests very seriously. Once confirmed, the exclusion cannot be reversed during the chosen period. If you attempt to create a new account during an active self-exclusion, x99bd reserves the right to close that account immediately and return any funds deposited.
Recognising Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following warning signs may indicate that gaming has shifted from a hobby to a concern. If several of these apply to you, we encourage you to seek help without delay.
- Spending more money on gaming than you can comfortably afford, including borrowing money to fund your play.
- Feeling irritable, anxious, or restless when you are unable to gamble or when you try to cut back.
- Chasing losses — continuing to play in an attempt to win back money that has already been lost.
- Neglecting personal responsibilities, work commitments, or social relationships because of gaming activity.
- Lying to friends or family members about how often you gamble or how much money you spend on gaming.
- Using gambling as a way to escape stress, depression, or problems in your personal or professional life.
If you recognise any of these patterns in yourself or someone close to you, please contact the x99bd support team. Our staff are trained to handle these conversations with empathy and complete confidentiality. There is no shame in asking for help — reaching out is the strongest move you can make.
Tips for Healthy and Enjoyable Gaming
- Set a fixed entertainment budget before each session and stop playing once that budget is exhausted — never dip into savings, rent, or living expenses.
- Treat gaming purely as entertainment, not as a source of income or a financial strategy to solve debt.
- Take regular breaks — step away from the screen every 30 to 45 minutes to rest your mind and maintain perspective.
- Never gamble when you are feeling emotionally upset, tired, under the influence of alcohol, or under significant financial pressure.
- Balance your gaming with other hobbies — sports, time with family, and social activities keep life well-rounded and prevent over-reliance on gambling for stimulation.
Need Help? We Are Here for You
Contact x99bd Support
If you feel that gambling is negatively affecting your life or the life of someone you care about, do not hesitate to reach out to our support team. We treat every inquiry with full confidentiality and zero judgment.
Our team is available 24 hours a day, 7 days a week, and can assist with account controls, self-exclusion requests, or simply a confidential conversation about your gaming habits.
Email us: [email protected]
Responsible Gaming — Common Questions
Continue Exploring x99bd Responsibly
Enjoyed reading about our commitment to player safety? Head back to the platform and explore our games with confidence, knowing that x99bd has your best interests at heart.