Privacy Policy

Last updated: January 2026

1. Introduction

Welcome to x99bd. We operate an online gaming and betting platform dedicated to players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. This Privacy Policy explains how x99bd collects, uses, stores, shares, and protects the personal information of users who access our website at https://x99bd.ws.

By registering an account, making a deposit via bKash, Nagad, Rocket or other supported methods, or simply browsing our platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the x99bd platform immediately.

2. Information We Collect

To provide a safe, fair, and enjoyable gaming experience on x99bd, we collect certain personal and technical information from our users. The types of data we gather include, but are not limited to, the following:

• Identity information: full name, date of birth, national ID or passport details required for account verification.
• Contact details: email address, mobile phone number (used for bKash, Nagad, or Rocket payment verification), and residential address.
• Financial data: transaction history, deposit amounts, withdrawal requests, and payment method identifiers (we do not store full card or wallet credentials).
• Technical data: IP address, browser type, device model, operating system, cookie identifiers, and session logs.
• Behavioural data: gaming activity, betting history, wagering patterns, login frequency, and preferences within the x99bd platform.

3. How We Use Your Information

x99bd uses the information we collect for the following legitimate and clearly defined purposes:

• Account management: creating, verifying, and maintaining your x99bd player account, including KYC procedures.
• Transaction processing: securely handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels.
• Personalisation: tailoring your gaming experience on x99bd by recommending relevant games, bonuses, and promotions based on your activity.
• Security and fraud prevention: detecting and preventing unauthorised access, fraudulent transactions, and abuse of our platform.

4. Cookies and Tracking Technologies

x99bd uses cookies and similar tracking technologies to enhance your experience and help us understand how our platform is used. Cookies are small text files stored on your device when you visit our website. We use the following categories of cookies:

• Essential cookies: required for the x99bd website to function correctly, including login sessions and security tokens.
• Analytics cookies: used to measure traffic patterns and user behaviour so we can continuously improve the platform experience.
• Preference cookies: storing your language, display, and gaming preferences so they are remembered across sessions.
• You may adjust cookie preferences through your browser settings at any time; however, disabling essential cookies may affect your ability to use certain x99bd features.

5. Sharing Your Information

x99bd does not sell, rent, or trade your personal information to any third party for their marketing purposes. We may, however, share data with trusted partners only when strictly necessary and within the bounds of this policy. This includes payment processing providers (such as bKash and Nagad) for the purpose of completing financial transactions, identity verification services to fulfil KYC obligations, and technology or hosting partners who support the operation of our platform under strict data processing agreements.

We may also disclose personal information when required by law, court order, or official regulatory request. In such cases, we will only disclose what is strictly required and will take all reasonable steps to protect your broader privacy interests.

6. Data Security

We take the security of your personal information seriously. x99bd employs industry-standard technical and organisational measures to protect your data from unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL (Secure Socket Layer) encryption on all data transmissions between your device and our servers.
• Firewalls, intrusion detection systems, and regular security audits to monitor for threats to our infrastructure.
• Access controls ensuring that only authorised x99bd personnel can access sensitive personal data on a strictly need-to-know basis.

While we take all reasonable steps to safeguard your data, no digital platform can guarantee absolute security. We encourage you to use a strong, unique password for your x99bd account and to keep your login credentials confidential.

7. Data Retention

x99bd retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, including satisfying any legal, accounting, or reporting obligations. The key retention timeframes are as follows:

• Active account data is retained for the full duration of your membership with x99bd, plus an additional period required by law.
• Financial transaction records may be retained for up to seven years to comply with applicable financial regulations.
• Upon account closure, personally identifiable information is securely deleted or anonymised within a reasonable period, except where retention is required by law.

8. Your Rights

As an x99bd member, you have certain rights regarding your personal data. You may request access to the personal information we hold about you, request corrections to any inaccurate or incomplete data, request that we delete your data where it is no longer necessary for us to hold it, and object to certain types of data processing, including direct marketing. To exercise any of these rights, please contact our support team at [email protected]. We aim to respond to all data requests within a reasonable timeframe.

9. Children and Age Restrictions

x99bd is strictly an adult platform. Our services are intended solely for users who are 21 years of age or older. We do not knowingly collect, store, or process personal data from any individual under the age of 21. If we become aware that personal data has been submitted by a person under this age threshold, we will take immediate steps to delete that information from our records and close the associated account. Parents and guardians are encouraged to use parental controls and monitoring tools to prevent underage access to online gaming platforms.

10. Third-Party Links

The x99bd website may contain references to payment services or other external providers whose privacy practices differ from ours. x99bd is not responsible for the privacy policies or data practices of any third-party service. We recommend reviewing the privacy statements of any external service you interact with through our platform.

11. Changes to This Policy

x99bd reserves the right to update or amend this Privacy Policy at any time. When changes are made, we will update the 'Last updated' date at the top of this page. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information. Continued use of the x99bd platform after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way x99bd handles your personal information, please reach out to our support team. You can contact us by email at [email protected]. Our team is available 24/7 to assist members across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are committed to responding to your privacy enquiries promptly and transparently.